Privacy Policy

Last updated: August 12, 2026

Ellie Gray Creative Co. respects your privacy and is committed to protecting the personal information you share when visiting or making a purchase through elliegraycreativeco.com.

This Privacy Policy explains what information may be collected, how it is used, and how it may be shared when you use this website.

Information We Collect

When you visit the website, place an order, create an account, submit an inquiry, or otherwise interact with Ellie Gray Creative Co., we may collect information including:

  • Your name
  • Email address
  • Billing and shipping address
  • Phone number, if provided
  • Order and purchase information
  • Personalization or custom-design information you provide
  • Information submitted through contact or inquiry forms
  • Account information, if you create an account
  • Technical information such as your IP address, browser type, device information, and information collected through cookies

Payment information is processed securely by third-party payment providers. Ellie Gray Creative Co. does not directly store your complete credit or debit card information.

How We Use Your Information

Information collected through this website may be used to:

  • Process, fulfill, and ship your orders
  • Create personalized or custom products
  • Communicate with you about your order or inquiry
  • Provide customer service
  • Manage customer accounts
  • Process payments and refunds
  • Prevent fraud and maintain website security
  • Improve the website, products, and customer experience
  • Comply with applicable legal, tax, and accounting requirements

Payments

Payments made through this website are processed by third-party payment providers, such as Stripe. These providers may collect and process personal and payment information according to their own privacy policies and security practices.

Ellie Gray Creative Co. does not directly store your complete payment card information.

Shipping & Order Fulfillment

Information necessary to fulfill and deliver your order, such as your name, shipping address, email address, and order details, may be shared with shipping carriers, printing or production partners, and other service providers when necessary to complete your order.

These providers receive only the information reasonably necessary to perform their services.

Contact Forms

When you submit an inquiry through the website, the information you provide, such as your name, email address, and message, may be retained so that Ellie Gray Creative Co. can respond to your inquiry and provide customer service.

Cookies

This website may use cookies and similar technologies to help the website function properly, remember preferences, maintain shopping-cart and account functionality, understand how visitors use the website, and improve the shopping experience.

Some third-party services used by the website may also place cookies or use similar technologies.

You can control or disable cookies through your browser settings, although disabling certain cookies may affect the functionality of the website.

Third-Party Service Providers

Ellie Gray Creative Co. may use trusted third-party providers to operate the website and fulfill orders, including website hosting, e-commerce, payment processing, shipping, printing or production, security, analytics, and other business services.

Personal information may be shared with these providers only as reasonably necessary for them to provide their services or as required by law.

How Long We Retain Your Information

Order and customer information may be retained for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal obligations.

Account information may be retained while your account remains active or as otherwise required for legitimate business or legal purposes.

How We Protect Your Information

Reasonable administrative and technical measures are used to help protect personal information collected through this website. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

You may contact Ellie Gray Creative Co. to ask about the personal information held about you or to request that eligible personal information be corrected or deleted. Certain information may need to be retained for legal, tax, accounting, fraud-prevention, or other legitimate business purposes.

Children’s Privacy

This website is not intended for children under the age of 13, and Ellie Gray Creative Co. does not knowingly collect personal information directly from children under 13.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes to the website, business practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact Ellie Gray Creative Co. through the Contact page on this website.